This new feature allows your guests to make a payment for their party through a secure link. It is free to use, but can only work with Party Center Pay. Thus, it is only available for Party Center Pay customers. If this feature is enabled, the invoice that is emailed to the guest will contain the link that allows the guest to make a payment.
Please contact support to have this feature enabled for your facility.
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How It Works
Once you have contacted support to have the feature enabled, a new Make Payment button will automatically appear on the emailed version of the invoice for a party order if the order is in Open or Pending Review status and if the order has a balance greater than $0.00:
If the balance due is $0.00, the payment link will no longer be accessible and the guest will not be able to make further payments on a party order. If the balance was previously $0.00 but was changed to be greater than $0.00, the guest will once again be able to use the payment link to make a payment on the order.
The customer will be directed to the Secure Payment Link page for their party after clicking on the Make Payment button. This page allows the customer to enter their credit card information and make a payment for their party order:
The Complete Payment button cannot be used until the guest has entered their credit card information. Once the guest has entered their card information, the button will turn green and become clickable:
If the party requires a specific deposit amount to be paid, the customer will have the option to either pay that amount or pay the full amount of the party:
If the deposit has already been paid, the only option will be to pay the remaining balance.
If the deposit is the same as the full party price or there is no deposit required, the only option will be to pay the full balance.
Adding a Tip
If the guest is making the final payment, they will have the option to add a tip to the party:
If a tip has already been added to the party, the guest can still choose to add an additional tip. Parties that have an automatic gratuity will still allow for a customer to leave an additional tip as well:
Once the payment has been completed, the guest will be directed to the following page:
The guest will receive an updated copy of the invoice, confirming their payment.
You may change the subject of the payment confirmation email by going to Admin > Facility Text and Labels > Online Booking and changing the Payment Email Subject text:
If you wish for an email address (or multiple) to be notified when a payment is made through the payment link, you can add email addresses to a new field under Admin > Online Booking Settings.
Any email addresses entered in the Email Addresses Notified When Payment Link Used field will receive a copy of the payment confirmation email:
You may want to track the balance of your party orders to determine which customers have paid and which have not. One of our legacy reports can assist with this process. Go to Admin > Reports and locate the Other Financial Reports section.
Click on the Invoice Balance Report:
You will be presented with several filter options. You may choose to search by either the order date or the date of the party itself (Event Date). You may also select which type of order to search by. To search all parties, select Events and Online Booking:
NOTE: This is a legacy report, and thus uses our old verbiage. Events is equivalent to In House Party orders, and Online Booking is equivalent to Online Booking Party Orders.
In the following example, the facility can see that these two in house party orders have not received any payments:
In this next example we can see that these online booking party orders have both received payments of $100. If a facility requires a deposit to book a specific party, all instances of that party booked online will at least have the deposit paid:
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