When customers enter your facility, we want to make sure we provide a quick and effortless experience when confirming they signed their waivers. Customers can sign their waivers online, or in your facility (if you have a waiver station). Since the check-in process is the same for both methods, you can follow the steps below to confirm that customers have signed their waivers.
How to search for a customer and validate their waiver information
- Identify the customer - Ask your customer for either their name, email address or phone number. All of these can be used to search for the customer in Party Center Software.
- Click on Customers to load the customer search page.
- Search for the customer by entering their name, email, or phone number in the search bar. The customer's account will appear below.
- If you know the customer recently signed a waiver, you can also use the Recently Signed Waivers page to find them. This page can be accessed under Admin > Recently Signed or by clicking on Waivers near the top right of the Customers page.
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- If you know the customer recently signed a waiver, you can also use the Recently Signed Waivers page to find them. This page can be accessed under Admin > Recently Signed or by clicking on Waivers near the top right of the Customers page.
- The customer’s account will have a column called Signed Waiver and it will show up as either None, Validate, Valid or Expired.
- None - Customer has not signed a waiver.
- Validate - Customer has signed a waiver, but we need to confirm they filled it out correctly.
- Valid - Customer has signed the waiver and we have confirmed it is filled out correctly.
- Expired - Customer's previously valid waiver has expired.
Note: A waiver that is filled out correctly will have the customer's signature and include all of the minors/children/participants the signer is responsible for.
- Click on the blue "Validate" button to view the customer's waiver. This will take you to the waivers tab on the customer's account.
- Click on "View" next to the most recent waiver to view the waiver information entered.
- Check to make sure the customer has a signature on the waiver and all of the minors the customer is responsible for are listed.
- After confirming their information is valid, click the blue "Validate" button. The button should change to a green "Valid" button.
- Your customer’s waiver is now verified and they are ready to enter the facility.
