Enabling Online Booking 2.0
Using the new online booking site is very simple- all of your existing parties and schedules will automatically carry over. You can start setting up your Online Booking 2.0 page by going to Admin >Facility Info > Preferences, and selecting the option Enable Online Booking 2.0.
NOTE: New facilities will have Online Booking 2.0 enabled by default.
This will create a new section on your admin page, Online Booking 2.0. Your classic online booking page will remain live as long as Admin >Facility Info > Preferences Go Live Online Booking 2.0 is disabled. When this field is enabled, the classic online booking page will be replaced by the Online Booking 2.0 page. For your convenience, this field can be toggled on and off.
Online Booking 2.0 Settings
This page controls the general settings for Online Booking 2.0.
- Hosted Domain: This is the URL that your customers will use to access the 2.0 online booking site, and should be embedded on your main website. It is separate from the classic online booking URL, which will need to be replaced. You can click the arrow in the box to view your OBM 2.0 site.
- Theme: This controls the theming and design for your OBM 2.0 site. If you need any changes made to it, please contact our support team to implement those changes.
- Enable Online Booking Discounts: Controls whether customers can or cannot apply discount codes during the OBM 2.0 checkout process.
- Schedule Slot Timeout: This controls how long a schedule slot is held for a customer after they click 'Confirm Selection' during the booking process. If they exceed this time limit, their booking will be cancelled and the slot will be freed up so another user may book at that time.
- Occupancy Rate Threshold: This determines when the OBM 2.0 calendar displays 'Few' parties available on any particular day. For example, if you set this to 30% occupancy and more than 30% of your parties for a particular day are reserved, the booking calendar will highlight that day as yellow, and show that there are few parties left.
Notifications:
To add an email address to any of the notification fields, click 'Add Email Address', fill in the email, and click the 'Add' button beside it. Make sure to hit 'Save Changes' when you're finished.
Email Addresses Notified When Order Completed: Any added email addresses will receive a copy of the booking invoice for any new reservations made on the OBM 2.0.
Email Addresses Notified When Payment Link Used: Any added email addresses will receive a notification when the payment link is used to make a payment on an existing order.
Email Addresses Notified When Order Abandoned: Any added email addresses will receive a notification when a customer abandons a booking in the OBM 2.0.
Booking Questions
Booking question sets give you an opportunity to gather more information from your customers. They're an optional step in the booking process where you can set up questions and see customer responses on an order. Previously, these question sets were added by our support team, but now you can manage them directly in the software by going to Admin > Online Booking 2.0 > Booking Question Sets.
You can learn more about Booking Question Sets in this article.
Agreements
Agreements represent the terms between you and your booking guest that they must agree to prior to making their reservation. These optional agreements can be configured for each different party and require a customer signature before the customer can complete their booking. When a customer signs an agreement, they receive an email copy of it, and you can view the agreement on their order page. To set up an agreement, go to Admin > Online Booking 2.0 > Agreements.
You can learn more about Agreements in this article.
Images
Images for parties using Online Booking 2.0 can be managed directly on the party's product page, under Admin > Product Management > Products > (party name) > Images > Manage 2.0 Images. New images can be set as a thumbnail, banner, or placed into the gallery. You can learn more about managing 2.0 images in this article.