How do I validate customer waiver information?

When customers enter your facility, we want to make sure we provide a quick and effortless experience when confirming they signed their waivers. Customers can sign their waivers online, or in your facility (if you have a waiver station). Since the check-in process is the same for both methods, you can follow the steps below to confirm that customers have signed their waivers.

How to search for a customer and validate their waiver information

1. Identify the customer - Ask your customer for either their name, email address or phone number. All of these can be used to search for the customer in Party Center Software.
2. Click on Customers to load the customer search page.
   
   
   
   
3. Search for the customer by entering their name, email, or phone number in the search bar. The customer's account will appear below.
   
   
   
   
   • If you know the customer recently signed a waiver, you can also use the Recently Signed Waivers page to find them. This page can be accessed under Admin > Recently Signed or by clicking on Waivers near the top right of the Customers page.
     
     
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4. The customer’s account will have a column called Signed Waiver and it will show up as either None, Validate, Valid or Expired.
   
      
   • None - Customer has not signed a waiver.
   • Validate - Customer has signed a waiver, but we need to confirm they filled it out correctly.
   • Valid - Customer has signed the waiver and we have confirmed it is filled out correctly.
   • Expired - Customer's previously valid waiver has expired.
     Note: A waiver that is filled out correctly will have the customer's signature and include all of the minors/children/participants the signer is responsible for.
5. Click on the blue "Validate" button to view the customer's waiver. This will take you to the waivers tab on the customer's account.
   
   
   
   
6. Click on "View" next to the most recent waiver to view the waiver information entered.
   
   
   
   
7. Check to make sure the customer has a signature on the waiver and all of the minors the customer is responsible for are listed.
8. After confirming their information is valid, click the blue "Validate" button. The button should change to a green "Valid" button.
   
   
   
   
9. Your customer’s waiver is now verified and they are ready to enter the facility.
   
   

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