Why does My Order Say 'Pending Review'?

When your customers book parties online, their first invoice is a quote invoice. This is so that you can sufficiently verify the order information is correct before sending them their proper event invoice. Below is the on-screen invoice a customer sees at the end of the online booking process:

If you select the Orders link from the Admin Toolbar at the top of your screen, you will see a list of online booking orders that need to be reviewed. Click on the order number to get started.

Verify that the order and customer information are complete and correct. If so, you can use the Mark as open link to complete the review process. Otherwise, you can either use the Cancel order link, or reach out to the customer by phone or email to correct the order.

After you mark the order as open, you should use the Send Invoice link to confirm with the customer.

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